You are looking at the remains of my Amex credit card. Have I snipped it up because of a New Year Resolution not to use it again? No. On bank instruction, I wielded my scissors. Why? Because some so-and-so hacked into it & fraudulently used it in Pretoria 2 000 kms away from Cape Town.
Thank goodness for Nedbank’s SMS warning system that tells you when sales are registered against your card. No sooner did I read the text than I was on the phone to report a fraudulent transaction. Whizz- bang-splat: they blocked my card. So much good it did to the hackers. A curse upon the lot of them!
I had to fill out paperwork (the plague of the modern world) but in three working days I fetched my shiny new Amex card, from the nearest branch of the bank. The service up to this point was excellent, but why, oh why, in this digital age do you have to wait a very long time while the bank clerk patiently waits for their lumbering computer system to process your collection? What’s with the PCs in banks? Invariably the clerk apologises “for our slow system” or – even worse – the dreaded words: “sorry, we’re off-line. You’ll have to come back.” I’ve encountered this often in the bank. And, to be fair, elsewhere.
Perhaps, in view of South Africa’s staggering crime rate, the clerks have to navigate an obstacle course of security checks before they can process your request. I don’t know. I remain baffled.